TexasJim Produtct Activation does not work Tuesday, 12 January 2010

TexasJim
   940-641-0076
   jim@techjim.com
   P. O. Box 1334, Gainesville, Texas, 76240

Produtct Activation does not work

Tuesday, 14 October 2008
Activation

activation@adobesupport.com

Hi Jim,

Kindly follow the instructions below:

Getting the system Profiler on a Mac
1. From the desktop have the customer click on the Apple Icon on the
upper left corner of the screen then click on "about this mac"
2. It will show a pop of the system specs ( much like that of the
Windows system properties that gives the machines specs e.g. processor
etc )
3. Then click on the link "more info"
4. This will show all the machines configuration, have the customer
click on Files and select Save. We need to have the customer create a
copy of this file or what is called the system profiler.
Kindly send copies of those files attached to this email.

Regards,

Michelle

--------------------------------------------------

Hi Jim,

I apologize for the delay.

I understand that you are having activation issue in using Adobe CS3 on
MAC.

For us to further investigate on this issue, please send us a copy of
the System Info file to help us narrow down the problem and determine
where the problem is occurring.

Here are the steps in getting the log files:

Getting the temp folders / files :

1. The easiest way to navigate to the "tmp" folder is to open a window
in Finder, choose the "Go" menu and select "Go To Folder".

2. A sheet alert appears at the window. Type "/tmp" in the edit box,
then click the "Go" button. Now you will see the log files. The log
filenames are amt.log and alm.log

System Info File:

1. Open your Macintosh hard drive to the Applications: Utilities folder,
and double-click Apple System Profiler.

2. When the Apple System Profiler window comes up, choose File > New
Report.

3. Make sure all checkboxes are checked, and then select "OK". It may
take several minutes to generate the report.

4. In the ASP report window, select "Apple System Profiler document
"and" Show detailed device and volume information."

5. Select File > Save As.

6. Change the file name (for example, to your case number), and if
desired, choose a location on your hard disk that you'll remember, and
click Save.

7. Note: It may take several minutes for the Save to complete.

8. Close the Apple System Profiler window.

9. Before you e-mail the file, please compress it using a program such
as StuffIt by Aladdin Systems Inc.

Kindly send copies of those files attached on your reply to this email.

Regards,

Michelle

Product Activation Team

Adobe Systems, Incorporated

----------------------------------------------------------------
The problem came up again.

The computer is warning then the trial version only has 2 days left.

Thank you for Using TechJim

Jim O'Connor
Let us show you how to use 'Technology for Profit'
TechJim
jim@techjim.com
http://techjim.com

940-641-0076

----- Original Message -----
From: "Activation"
To: "Jim O'Connor"
Sent: Monday, September 08, 2008 7:35 PM
Subject: RE: Adobe Product Activation Case 201193253

Hi Jim,

Please try the following:

To try to resolve this issue, please rename the adobe_00080000_tsf.data
file that you can find at this path:

Library/Preferences/FLEXnet Publisher/FLEXnet/

Here are the steps on how to rename the file:

1. Close all applications.

2. Rename the existing trusted storage file with ".old".

IMPORTANT: Do not delete the trusted storage file! (from
adobe_0080000_tsf.data to adobe_00080000_tsf..old ) ---> notice that
there are two dots in the "..old"

3. Re-launch the Adobe product and attempt to activate when prompted.

Let me know if this workaround resolves the problem or not. I'll be
waiting for your feedback. Should you wish to call us back at 866 772
3623, please provide your case number as your reference.

~Michelle

-----Original Message-----
From: Jim O'Connor [mailto:jim@occcsa.com]
Sent: Friday, September 05, 2008 7:53 AM
To: Activation
Subject: Re: Adobe Product Activation Case 201193253

Will this work on a MAC?

You answer looks like a Windows Fix.

Thank you for Using TechJim

Jim O'Connor
Let us show you how to use 'Technology for Profit'
TechJim
jim@techjim.com
http://techjim.com

940-641-0076

----- Original Message -----
From: "Activation"
To:
Sent: Thursday, September 04, 2008 3:29 PM
Subject: Adobe Product Activation Case 201193253

Hello,

Thank you for contacting Adobe Systems.

I understand that your CS3 is getting an invalid request code error.
Please be advised that this is not a known issue on the product and
needs further checking.

As an initial troubleshooting, please do the following:

Rename the adobe_00080000_tsf.data file that you can find at this path:

C:\ProgramData\FLEXnet

Here are the steps on how to rename the file:

1. Close all applications.

2. Rename the existing trusted storage file with ".old".

IMPORTANT: Do not delete the trusted storage file! (from
adobe_0080000_tsf.data to adobe_00080000_tsf..old )

3. Relaunch the Adobe product and attempt to activate when prompted.
This should be the last time the product will prompt for an activation,
until you perform any major changes on your computer.

If the above process does not work we should continue reviewing your
case from the data we have in our activation history and the information
given by the representative that escalated your case however, we need to
have more information on this which we can gather from your harddrive. I
have a list below of files we need to make copies of so we can
extensively review and derive a conclusion on how to best resolve this
issue. We apologize for the inconvenience this has caused you and we
would like to take further steps in ensuring this occurrence will not
hinder your usage of the software in the future. Your assistance and
patience in this matter is very much appreciated. Please find below the
paths we can get the files and the names of the files :

C:\Documents and Settings\All Users\Application Data\FLEXnet

event.log file

tsf.data file

(these are the file extensions - there should be two files from this
folder)

Kindly send copies of those files attached on your reply to this email.

Thanks and best regards,

Michelle
Product Activation Team
Adobe Systems, Inc.

Hi Jim,

Please try the following:

To try to resolve this issue, please rename the adobe_00080000_tsf.data
file that you can find at this path:

Library/Preferences/FLEXnet Publisher/FLEXnet/

Here are the steps on how to rename the file:

1. Close all applications.

2. Rename the existing trusted storage file with ".old".

IMPORTANT: Do not delete the trusted storage file! (from
adobe_0080000_tsf.data to adobe_00080000_tsf..old ) ---> notice that
there are two dots in the "..old"

3. Re-launch the Adobe product and attempt to activate when prompted.

Let me know if this workaround resolves the problem or not. I'll be
waiting for your feedback. Should you wish to call us back at 866 772
3623, please provide your case number as your reference.

~Michelle

Hello,

Thank you for contacting Adobe Systems.

I understand that your CS3 is getting an invalid request code error.
Please be advised that this is not a known issue on the product and
needs further checking.

As an initial troubleshooting, please do the following:

Rename the adobe_00080000_tsf.data file that you can find at this path:

C:\ProgramData\FLEXnet

Here are the steps on how to rename the file:

1. Close all applications.

2. Rename the existing trusted storage file with ".old".

IMPORTANT: Do not delete the trusted storage file! (from
adobe_0080000_tsf.data to adobe_00080000_tsf..old )

3. Relaunch the Adobe product and attempt to activate when prompted.
This should be the last time the product will prompt for an activation,
until you perform any major changes on your computer.

If the above process does not work we should continue reviewing your
case from the data we have in our activation history and the information
given by the representative that escalated your case however, we need to
have more information on this which we can gather from your harddrive. I
have a list below of files we need to make copies of so we can
extensively review and derive a conclusion on how to best resolve this
issue. We apologize for the inconvenience this has caused you and we
would like to take further steps in ensuring this occurrence will not
hinder your usage of the software in the future. Your assistance and
patience in this matter is very much appreciated. Please find below the
paths we can get the files and the names of the files :

C:\Documents and Settings\All Users\Application Data\FLEXnet

event.log file

tsf.data file

(these are the file extensions - there should be two files from this
folder)

Kindly send copies of those files attached on your reply to this email.

Thanks and best regards,

Michelle
Product Activation Team
Adobe Systems, Inc.